FAQ

How do I place an order?

Browse our products, add your chosen items to your cart, and follow the checkout instructions to enter your delivery details and complete payment. Once your order is successfully placed, you will receive an Order Confirmation Email.

Can I modify or cancel my order?

Please contact Customer Support as soon as possible. Changes and cancellations may be requested before 11:00 PM PDT (UTC−7) on the same day your order is placed, provided the order has not entered processing or been shipped.

After this deadline, or once processing or shipment has begun, we are unable to modify or cancel the order. Please refer to our Returns & Refunds policy for return options after delivery.

What if I haven’t received my confirmation email?

Check your spam, junk, and promotions folders first. If you still cannot find it, contact Customer Support with the name and email address used at checkout so we can help locate your order.

Which payment methods do you accept?

Available payment methods are displayed at checkout and may vary by location and device. Please choose from the options shown when completing your purchase.

How do I use a discount code?

Enter your valid discount code in the discount field at checkout before completing payment. If your order meets the promotion’s requirements, the discount will appear in your order summary. Please check that it has been applied before submitting your order.

When will my order arrive?

Orders are typically processed and shipped within 5 business days. Estimated transit time is an additional 10–20 business days after shipment.

Business days are Monday through Friday, excluding public holidays. Delivery estimates may vary due to your destination, customs processing, and carrier operations. Please see our Shipping Policy for details.

How can I track my package?

Once your order ships, you will receive a Shipping Confirmation Email containing your tracking information. Please allow time for the carrier to scan the package and update its tracking records.

What should I do if my package is delayed?

Delays can occur due to severe weather, customs inspections, public holidays, or carrier disruptions. If your order has not arrived within the estimated delivery period, contact Customer Support with your order number and tracking details. We will help investigate and provide available updates.

Can I return my order?

You may request a return within 14 days of receiving your order. Items must be unused, unworn, in their original condition, and returned in their original packaging with proof of purchase.

Contact Customer Support for approval and return instructions before sending anything back. Please review our Returns & Refunds policy for the full conditions and shipping costs.

What if my item arrives damaged, defective, or incorrect?

Please contact Customer Support within 48 hours of delivery and include your order number and clear photos of the item and packaging. We will review the issue and help arrange an appropriate resolution.

If the return is due to our error, we will cover the return shipping costs and provide instructions.

How long does a refund take?

After your return is received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–15 business days.

Your bank or payment provider may require additional time for the refund to appear in your account.

How can I contact Customer Support?

Email our team using the address below. For questions about an existing order, please include your order number and a brief description of your inquiry.

Customer service contact information is also included in your Order Confirmation Email.

How is my personal information protected?

We take reasonable measures to protect personal information. We use information to process orders, provide support, improve our services, and for other purposes described in our Privacy Policy, including marketing where permitted and subject to your choices.

Please review our Privacy Policy for details about how information is collected, used, and shared, and the privacy choices available to you.