Privacy Policy

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit stirvilo.com, place an order, contact us, or use our services. In this policy, “we,” “us,” and “our” refer to the business operating this website.

Please read this policy to understand our information practices and the choices available to you. Where consent is required for a particular use of your information, we will request it separately.

1. Information We Collect

Information You Provide

We may collect information you provide when you place an order, create an account, contact Customer Support, or otherwise interact with our services, including:

Your name, email address, and telephone number.
Your billing and shipping addresses.
Payment-related information and transaction details.
Your order details and purchase history.
Messages, photos, and other information you choose to provide when contacting us.

Information Collected Automatically

When you browse our website, we may collect certain device and usage information through cookies and similar technologies, including:

IP address, browser type, and operating system.
Device information and referring websites.
Pages viewed, browsing activity, and time spent on the website.
Interactions with website features and advertising, where applicable.

This information helps us operate the website, understand how it is used, and improve the shopping experience.

2. How We Use Your Information

We may use personal information to:

Process payments, fulfill orders, and arrange delivery.
Send order confirmations, shipping updates, and other service-related messages.
Manage accounts, returns, refunds, and customer service requests.
Respond to questions and provide support.
Improve our website, products, and services.
Send marketing communications where permitted and subject to your choices.
Personalize content and offers, measure advertising performance, and provide relevant advertising where permitted.
Detect fraud, protect website security, and comply with applicable obligations.

3. How We Share Your Information

Service Providers and Business Partners

We may share relevant information with third parties that help us operate the website and provide our services, including:

Payment processors.
Shipping, logistics, and fulfillment providers.
Website hosting and technology providers.
Analytics providers.
Advertising and marketing partners.
Customer support providers.

Information is shared as needed for the relevant services, subject to applicable requirements and your privacy choices.

We do not rent or trade customer information for independent commercial use. Certain disclosures to advertising partners may be treated as a “sale” or “sharing” of personal information under applicable privacy laws. Where applicable, you may request to opt out of those activities.

Legal and Security Purposes

We may disclose information to comply with applicable law, legal proceedings, or valid government requests, or to protect the rights, safety, and property of our customers, our business, or others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to support website functions, remember preferences, maintain shopping carts, understand browsing activity, and measure website performance.

Analytics and advertising tools may also use cookies, pixels, or similar technologies to measure campaigns and provide more relevant advertising, subject to applicable requirements and your choices.

You can manage cookies through your browser settings and any privacy controls available on our website. Blocking certain cookies may affect website features. Browser settings alone may not control every form of tracking.

5. Payment Information

Payments are processed by third-party payment providers. We do not store your complete payment card number or card security code.

We may receive limited payment-related information, such as payment status and transaction references, to manage your order. Payment providers handle your payment details according to their own privacy policies and security practices.

6. Marketing Communications

Where you have consented or applicable law otherwise permits, we may send promotional emails, product updates, and special offers.

You can unsubscribe using the instructions included in our marketing emails or contact Customer Support to request removal from our marketing list. Unsubscribing from marketing does not stop essential messages about your orders or service requests.

7. Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No electronic transmission or storage system is completely secure.

We retain personal information for as long as needed for the purposes described in this policy, including providing services, maintaining necessary business records, resolving disputes, and meeting applicable legal obligations. Retention periods vary according to the information and the purpose for which it is held.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information.
Request a copy of your information in a portable format, where applicable.
Object to or request restrictions on certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of certain targeted advertising, sale, or sharing activities, where applicable.
Submit a complaint to the relevant privacy authority.

To submit a request, contact us using the email below. We may need to verify your identity before responding. Some requests may be subject to exceptions or recordkeeping requirements under applicable law.

9. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect their personal information.

If you believe a child has provided personal information to us, please contact Customer Support so we can investigate and take appropriate steps to remove it.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices, security, and content are governed by their own policies.

Please review those policies before providing personal information to a third party.

11. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country where you live, including countries where our service providers operate.

Where required by applicable law, appropriate safeguards will be used for international transfers. Using our website does not, by itself, constitute consent to a transfer where separate consent is required.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, information practices, or applicable requirements. The revised policy will be posted on this page with an updated date.

Where required, we will provide additional notice or request consent for material changes.