Return & Refund Policy

Order Cancellation

You may request cancellation before 11:00 PM PDT (UTC−7) on the same day your order is placed, provided your order has not yet entered processing or been shipped.

Please contact our Customer Support team as soon as possible and before the cancellation deadline. Orders successfully canceled within this period will receive a full refund to the original payment method.

Once the cancellation deadline has passed, or your order has entered processing or been shipped, it can no longer be canceled. You may request a return after delivery, subject to the conditions below.

Returns

We accept return requests within 14 days of the date you receive your order. To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

Please contact our Customer Support team before sending any item back. Do not return items directly to the manufacturer.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide your order number along with clear photos of the item and its packaging. We will review the issue and help arrange an appropriate resolution.

The original-condition requirements above do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

Return Shipping & Fees

Customers are responsible for return shipping costs unless the return is due to our error, including an item that arrived damaged, defective, or incorrect. In those cases, we will cover the return shipping costs and provide instructions.

No restocking fees are charged for approved returns.

How to Request a Return

1. Email our Customer Support team with your order number and the reason for your return. Include relevant photos if the item is damaged, defective, or incorrect.
2. Wait for your return request to be reviewed and approved. We will provide the appropriate return address and instructions.
3. Package your item securely and send it back according to the instructions provided.

Returns sent without prior authorization may not be accepted. Customer service contact information is also included in your Order Confirmation Email.

Return Address

Our Customer Support team will confirm the return address after approving your request. The correct destination may vary depending on the product, order details, and fulfillment location.

Refunds

Once we receive your returned item, we will notify you by email. After inspecting the item, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund after the estimated processing period:

1. Check your bank account or payment account again.
2. Contact your credit card company or payment provider, as additional time may be needed for the refund to appear.
3. Contact your bank to check whether the refund is still being processed.

If you have completed these steps and still have not received your refund, please contact us.